MIHE – Manavi Institute of Healthcare Excellence
MET–L (Manavi Excellence Training – Learning Centre) is the academic and professional training wing of Manavi Institute of Healthcare Excellence (MIHE).
Our mission is to empower healthcare professionals through structured, certified, educational and practical training programs that enhance knowledge, operational efficiency, communication excellence and quality compliance in healthcare institutions.
We focus on building skilled healthcare teams capable of delivering safe, efficient and patient-centered services.
Education & Training Focus
MET–L offers customized education and training programs designed to strengthen:
- Effective Patient Communication
- Hospital & Healthcare Management
- Mediclaim Management
- Medicolegal Management
- Healthcare Quality Management
- Operational Excellence
- Professional Development
Our programs combine theoretical understanding with practical application to ensure real-world readiness.
MET–L Certificate Courses (CC)
Traditional media remains a powerful tool for strengthening brand credibility and reaching wider audiences.
CCMM – Certificate Course in Mediclaim Management
Coruse Module:
- Insurance Philosophy
- Insurance Application
- Insurance Business Policies
- Health Insurance
- Provider Network
- Guidelines on Communication Skills
- Total Quality Management – Theory & Application
Certificate Course in CPR
Coruse Module:
- First Aid
- Medical Problems
- Traumatic Injuries
- Environmental Injury and Illnesses
- Adult CPR, AED and Choking
- Child CPR, AED and Choking
- Infant CPR and Choking
- Relief of foreign-body airway obstruction (choking) for adults and infants
Certificate Course in hospital front Desk / Reception Management
Coruse Module:
- Medical Billing
- Hospital Information System (HIS)
- Patient satisfaction
- Overseeing the administrative duties of the facility
- First aid and basic life support
- Charting insurance information
Certificate Course in Nursing Communication & Soft Skill Management
Coruse Module:
- Recognize the impact and importance of effective communication in patient care or safety
- Identify the barriers to effective communication in healthcare settings
- Analyze and overcome communication barriers in nursing practice
- Indicate strategies for improving nurse-patient and nurse-colleague interactions
- Apply different communication techniques to convey empathy, cultural sensitivity and build trust
- Outline the strategies for nurses to enhance their active listening skills
- Discuss the therapeutic communication techniques in nursing practice
- Describe the types of empathy in the context of patient care
Manavi Institute of Healthcare Excellence [MIHE]
- Recall the essentials of verbal and non-verbal communication in nursing practice
- Assess and practice the communication approach during challenging situations
Certificate Course in Medical Record Management
Coruse Module:
- Medical Records- An Introduction
- Planning and Documentation: Medical Records
- Ethics and Legal Compliance
- Medical Coding
- International Classification of Diseases (ICD-10)
- Electronic Medical Records & it’s Challenges
- Architecture of Medical Records.
- Archival and Deletion of Medical Records.
- Medical Claims and Processing
- Data Mining and Statistical Analysis
- Clinical Documentation Improvement
- Case Studies
Certificate Course in Quality Management
Coruse Module:
- Fundamentals of Quality Management
- Quality Standards and Accreditation
- Quality Improvement (QI) Tools and Techniques
- Data Collection, Analysis and Reporting
- Patient Safety and Risk Management
(for healthcare settings) - Customer Satisfaction and Feedback Management
- Audit and Compliance
- Six Sigma and Lean Principles
- Quality Control and Assurance(QC&QA)
- Developing and Implementing Quality Policies and Procedures
- Training and Capacity Building in Quality Management
- Continuous Improvement and Sustainability in Quality Management
Certificate Course in Operation Theater Technology & Management
Coruse Module:
- Gain a foundational understanding of OT operations and the role of OT technicians.
- Learn about surgical instruments, equipment maintenance and sterilization processes.
- Understand anesthesia management, infection control and OT safety protocols.
- Develop skills for preoperative and postoperative patient care and OT room setup.
- Learn to assist in various surgical procedures and handle OT emergencies.
- Understand pharmacology basics, ethical practices and legal considerations in OT.
- Develop documentation, quality assurance and patient positioning techniques for efficient operations.
Certificate Course in Housekeeping Management
Coruse Module:
- Fundamentals of Housekeeping
- Organizational Skills
- Cleaning Techniques
- Healthcare-Specific Protocols
- Linen and Laundry Management
- Budgeting and Inventory Control
- Health, Safety and Ergonomics
- Sustainability
- Customer Service
- Quality Control
- Technology in Housekeeping
- Emergency Preparedness
